Legal
Privacy
Last updated · 17 June 2026
Octocise helps service businesses capture, grow and revive customer revenue. This policy explains, in plain terms, what information we handle and how we look after it. We are based in Sydney, Australia, and we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
- Account details you give us — your name, business name, email, phone number and billing information.
- Customer conversation data your business sends or receives through Octocise — for example missed-call details, message content and booking outcomes — processed on your behalf so we can draft replies and run campaigns.
- Usage data — basic technical information about how the product is used, to keep it secure and reliable.
How we use it
- To provide the service — drafting replies in your voice, running campaigns you approve, and producing your Weekly Revenue Receipt.
- To improve the product for your business. Your edits to drafts train your own private engine; we do not sell your data.
- To bill you, support you, and meet our legal obligations.
Your data is yours
You own your customer data. You can export it or ask us to delete it at any time. We never put an AI bot in front of your customers — the human stays the face — and we never sell your information to third parties.
Sharing & service providers
We share data only with the service providers needed to run Octocise, under contracts that require them to protect it, and where the law requires. These currently include Supabase (secure database hosting), Stripe (billing), Google (calendar booking, where you connect it), Twilio (calls and SMS, where enabled) and Resend (email, where enabled). Some of these providers may store or process information outside Australia. We do not sell your information.
Your customers' information
Where your business uses Octocise to handle your own customers' details — for example through a booking link or enquiry form — your business is the data controller for that information and Octocise processes it on your behalf and on your instructions. Your business is responsible for the privacy notice and lawful basis owed to those customers.
Security & retention
We use reasonable technical and organisational measures to protect personal information, and we keep it only as long as needed to provide the service or meet legal obligations.
Contact
For any privacy question or request, contact us at hello@octocise.com.
This page is a plain-language starting template for Octocise (operated from Sydney, Australia). Have it reviewed by a qualified Australian legal adviser before relying on it.